GAQM CCCA-01 Q&A - in .pdf

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  • Exam Code: CCCA-01
  • Exam Name: Certified Call Centre Associate (CCCA)
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  • Exam Code: CCCA-01
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When a customer runs a payroll, it creates payroll run actions for all workers included in the process.
On which employment record are the process actions created?
A. Assignment, Work Relationship
B. Payroll Relationship only
C. Assignment only
D. Assignment, Payroll Relationship
Answer: B

Which of the following facts must be considered when designing for IP telephony within an
Enterprise Campus network?
A. Because the IP phone is a three-port switch, IP telephony extends the network edge, impacting the
Distribution layer.
B. IP phones have no voice and data VLAN separation, so security policies must be based on upper layer traffic characteristics.
C. Though multi-VLAN access ports are set to dot1q and carry more than two VLANs they are not trunk ports.
D. Video and voice are alike in being bursty and bandwidth intensive, and thus impose requirements to be lossless, and have minimized delay and jitter.
Answer: A
Well, it seems there are no good answers.
-> Multi-VLAN can carry exactly 2 Vlans, not more.
-> IP Phones have Vlan separation. The answer could be true if they were talking about
SOFT phones.
-> Voice is not bandwidth intensive.
-> IP phones is a 3-port switch and it extends the network edge but it impacts the access layer, not the

What are two enhancements that OSPFv3 supports over OSPFv2? (Choose two.)
A. It supports up to 2 instances of OSPFv3 over a common link.
B. It requires the use of ARP.
C. It routes over links rather than over networks.
D. It can support multiple IPv6 subnets on a single link.
Answer: C,D
Here is a list of the differences between OSPFv2 and OSPFv3:
They use different address families (OSPFv2 is for IPv4-only, OSPFv3 can be used for IPv6-only or both protocols
OSPFv3 introduces new LSA types
OSPFv3 has different packet format
OSPFv3 uses different flooding scope bits (U/S2/S1)
OSPFv3 adjacencies are formed over link-local IPv6 communications
OSPFv3 runs per-link rather than per-subnet
OSPFv3 supports multiple instances on a single link, Interfaces can have multiple IPv6 addresses
OSPFv3 uses multicast addresses FF02::5 (all OSPF routers), FF02::6 (all OSPF DRs)
OSPFv3 Neighbor Authentication done with IPsec (AH)
OSPFv2 Router ID (RID) must be manually configured, still a 32-bit number

A user reports that when they receive a voicemail on their phone, they do not receive it in their email as well. Which feature on Cisco Unity Connection should be checked?
A. Message Waiting Indicators
B. Roles
C. Cisco Unified Messaging Service
D. Enterprise Parameters
E. Alternate MWI
Answer: C

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