A common and very uncomfortable neck problem happens when the neck and upper back ribs go out of alignment at the same time. It is also very difficult to fix, even for me with years of experience. But, it is not impossible, even when self treating.
This video discusses the problem and what it takes to resolve it. Most people will be able to do a lot of the work on themselves, possibly finding complete neck and upper back pain relief by using the information in this video and the adjusting techniques taught in Self Adjusting Technique.
If not you can always contact me for a short phone or Skype healing session.